While many companies are continuing to move their customer contact services overseas, one customer service call center believes in the importance of the smart-source model: mixing between onshore, near-shore and offshore services.

"We believe strongly that leveraging our competencies in different delivery markets will be to the long-term benefit of our clients,” said CEO Sean Farag.

With the new facility, Centro is looking to reduce expense and customer care cycle times without sacrificing agility and innovation. Being a strong advocate for smart-sourcing and hybrid sourcing solutions, Centro looks for the greatest long-term value proposition for its clients by leveraging competencies and cost-arbitrage options in different delivery markets. Read the Press Release Here.